Monday, June 29, 2020

Come, conquer it



Panic, Embarrassed, Exposed

Those were the feeling I had when I walked on to the stage in from of an audience for the first time in my life. This was in the school days and I was acting as one of the lead characters in a play. Soon I stepped on to the stage I looked at the audience. There were too many people in that huge hall. I glanced only once. That was enough. A shiver passed through my body, tongue-tied, and I was frozen. The teacher who scripted and directed the play appeared at the corner of the stage and started whispering me the dialogue. 

(Teacher)“Cowards die many times before their deaths; the valiant never taste of death but once”

(Me- hastily)” Cowradies many times before deaths; valiant never tastebuds”

A play supposed to be a serious one ended as a comedy show. Even after I finished the audience was trying to figure out the plethora of new words I invented on the stage.

Stage fear, Fear of Public speaking, Fear of facing an audience. I am not alone in this. The fear of public speaking always tops the list of fears. 46% of Americans fear that. This fear comes from Anxiety. Another study says that 85% feel anxiety in high stake speaking. I think the rest 15% may be lying. I don’t have to do much research on this. In the capacity of Vice President of Education of toastmaster club, I contact almost everyone for planning each meeting, just t fill 2 speaking slots and other 3 important roles. Many times I ended up in contacting other toastmaster clubs to fill up the roles.
Apart from leave and unavailability the reasons I hear mostly circles around the word anxiety.

                What people will think of me?   
                What if I fail?
                I need more time to prepare to prepare, so that I don’t forget my lines.
                What if I couldn’t connect with audience and communicate my idea
                What if I fail to convince audience?

Do you remember any other time these questions trouble you??

                In a meeting when your turn comes?
                When the speaker asks for questions after presentations
                Again when someone asks about your ideas
                Or when taking some critical decisions and you have a different thought?
                Or least in selecting a topic for a speech you wanted to give?

Isn’t so?

Because of the anxiety we hide our ideas and silence the pondering questions within us. Thus closing the doors to your unique ideas that no one else might have. Those ideas are yours, grown in you, just to stay within you, and die prematurely. That’s a miss, A miss for you, A miss for your friends and family, to the society.

One of my colleagues is passing through this same phase. His ideas are impressive and very much unique, which can change the way the developments and applications are maintained are done, and also give fantastic customer experience. If taken a step ahead, his idea can potentially become a startup with a big chance of success. But every time he presents his ideas, the Anxiety takes it over and rests you can imagine. He is still my colleague.

In 1889, one Indian lawyer went through the same traumatizing experience of anxiety. He was appearing for his first case in his career, but he couldn’t utter any word. He ran out of the courtroom in humiliation. Later in his age, he managed his anxiety by welcoming it with an open heart and it began to fade away. He communicated his ideas loud and clear and it starts resonating within the heart of millions of Indians. He was able to inspire them, unite them in the fight against colonial powers. The one we ran away from the court led the nation to independence and become the father of our nation.

There are many such men and women in the world, who overcame the fear of public speaking, let their idea flow through freely, which changed the course of their life and of the world. Abraham Lincon, Mahatma Gandhi, Thomas Jefferson, Winston Churchill, Harisson Ford, Mr. Bean Rowa Atkin. The list is long. The toastmaster club is a small invitation to you to join that list. Come on to the stage, Say “Hello” to your anxiety, embrace it, and conquer it. A leader is made.    

“Cowards die many times before their deaths; the valiant never taste of death but once”

Thursday, June 11, 2020

Troubled Water


Oct 10 2015 It was an important day in my life. On that day at 5:30 IST, I had my first call with my client manager as a lead. My role in the organization I recently joined was to lead the IT operations team which works for an investment bank. I was excited about this role. It was the first in my life, I was asked to lead a team. Though bit tensed, I was all ready for the first meeting with the client manager.

Good Morning Toastmaster and Dear guest,

Here is a glimpse of my leadership journey
5:30 I dialed in..

“Hello, Don, Jaise here from RIM team”
“Someone from RIM team, that’s surprising. What made you to join this call Jaise. I never ever had any representation from your team in this weekly governance call.”
“Don I will represent team going forward”
“Let’s see. I come back to you”
After completing the review with other team Don called me
“Jaise”… “JaiSE” … “JAISE”
 “I know this, that’s the habit of this team. They just disappear, no accountability. I tried to reach out to this f** team many times but no response. I gave up Now I working to revoke the contract with this team.”
All this time was trying unmute, Re-plugging the code and trying everything I know to fix the faulty phone but all in vain
Devastated, At that moment I realized that my journey on this leaderSHIP  is in troubled water. To add, most of the team members doesn’t had much IT experience.

Much before I joined the organization, I was on a different journey through books to find the meaning of my life. The book, “Man’s search for the meaning of life” which I read in that expedition came for my rescue. The author emphasis having a purpose for what all you do and it will give a meaning. Why don’t apply the same, have a Purpose, and find meaning in what I do and what my team does. Being new to Banking domain terms like Credits, Rates, Forex, Equity were all Greek and Latin to me. Yes, that’s where I must start, learn what are these. Thanks to YouTube and Business analysts of the bank, I was able to understand it. A wonderful business. What if my team is also as motivated as I am? The next few weeks were a learning journey for them as well as to me. At the end, we were able to see the bigger picture and was able to identify what is the role we, as a team, play in this bigger scheme of things. How does what we do matter or impact the business.

Working closely with them and sitting along with them in calls pointed out that, Some are technically strong, some other are not so. And same was the case with non-technical especially on communication. I sat with each one of them to hear their concerns to identify what they are good at and in which area they need improvement. With the feedback, we arranged a few sessions technical and non-technical to cater to the needs of the team.

I thought I solved all problems, hmm.. no, One other  problem I faced was on the people front. There were not many takers for the nightshifts. Some just mark sick leave when asked to come on the night shift. I don’t want to escalate this behavior to higher management, instead, I called everyone to a meeting. We discussed the concerns, we listened, we list down the suggestions. Finally, we came up with a plan with the consent of all in the team. This was implemented form the very next week.  



Friends,
What I tried to do was when I put the hat of a leader can be put in three points.
Finding the Purpose
Emotional connect with the team.
Openness
For me the purpose was very much important, that aligned the team to a single goal, that helped the team members to come up with new ideas and solutions.
I was able to relate to my team members who don’t have much IT experience to handle a critical project and obviously of not handling tough clients. With frequent communication with the team and with individuals, specific needs of the team were identified and respond to it. With openness, I created a team as one cohesive unit.
And all those efforts paid off
2 quarters later I got a letter from Don
“Jaise, I wish I could have got you in the team much earlier”

Thank you